Quick answer
How do I contact LLMWebSearch?
Email LLMWebSearch support at [email protected] for questions about the web search API, credits, payments or integrations; A person answers support emails within 12 hours, seven days a week, and helps you wire search into your agent or framework. Website owners and anyone reporting misuse write to [email protected]. There is no phone line. You pay in crypto with no KYC, so identify your account by an order ID, never by your account number or a key.
What should a support email contain?
The order ID or the approximate time of the problem, the endpoint you called, and the full JSON of one response that went wrong, error code included. Remove your API key from any pasted code.
For a question about results, give the query, the filters you set (country, language, time_range, domains) and what you expected. Results change over time, so the time of the call helps us look at the same thing you saw.
I own a website. How do I reach you?
Write to [email protected]. Most requests are settled faster with robots.txt: a rule for LLMWebSearch or for all robots is applied by our page reader without waiting for us. The page reader page lists the user agent and ready-to-copy rules.
If you think our reader ignored a rule, send the URL, the time and the relevant lines of your robots.txt. A person checks it and answers.
What can support help with?
- Choosing a pack and estimating how many searches an agent will run.
- Wiring the API into Python, Node.js, MCP clients, LangChain, n8n or OpenClaw.
- Reading an error code or a
content_statusvalue in a response. - Raising your per-minute call limit. Every account has a per-minute call limit, shown in the dashboard; ask support and it can be raised.
- Refund requests under the refund policy.
Support cannot unlock a page a website refuses. When a site turns our reader away, the result comes back without content and with the site's status: we never solve CAPTCHAs, sign in to accounts or work around a block or a paywall.
How do I report a payment problem?
Send the order ID, the coin and network you used, the amount sent and the transaction ID. If the amount was different from the one shown, or the network was not the one on the payment page, say so: it changes what can be done.
Nobody from our team will ever ask for your account number or one of your API keys, by email or in a chat. A message asking for them is not from us.
Is there live chat or a phone number?
No. Email keeps a written record of every answer, works across time zones and lets you paste responses and code. Support answers within 12 hours, every day of the week. Before writing about an outage, run the free health check on the status page: it tells you in seconds whether the problem is on our side.